Some of the issues within the hospitality sector addressed via market studies are listed below. The property types researched for this sector range from hotels, convention and exhibition centres, tourist attractions to theme parks.

Research Issues:

  • Determining whether demand is growing for a particular sector of the leisure, travel and tourism market. The subject property could be a hotel, convention and exhibition centre, shopping centre or theme park. Involves a market study of the general conditions that are affecting the sector. Apart from analysis of secondary data, interviews and focus group discussions are conducted with various audiences such as local and foreign travellers, travel and tour agents, shopping centre owners, retailers, hoteliers, transport operators, government officials, association representatives, academics and consultants, and opinion leaders.
  • Shopping habits of the various groups of tourists and their purchasing power. How they view their location and property being studied. How they spend their time. Involves quantitative sample surveys of tourists and interviews with retailers and travel and tour agents.
  • Determining why a development is not attracting enough tourists. Entails a quantitative sample survey of tourists as well as interviews with working staff and travel and tour agents. Marketing and promotion strategies employed by the development are evaluated. Analysis of findings may be complemented by recommendation of marketing and promotion strategies to enhance tourist arrivals.
  • Determining the type of product or package to be introduced to tap the tourism market in a particular location. A study of the location, accessibility, infrastructural, competition and other conditions affecting the site is carried out. This is complemented by focus group discussions with travel and tour agents, hoteliers and tourists to identify suitable products and generate concepts. Further testing of identified products via quantitative sample surveys of tourists may be necessary.
  • Return on investment on a proposed development and its internal rate of return. Inputs data from the above studies into feasibility models featuring cost and revenue projections, to determine whether a project will meet the economic return requirements of the investor.

 

 

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HOSPITALITY